RETURN & REFUND POLICIES

At Fusion Hub, we strive to provide our customers with the highest quality gadgets and exceptional customer service. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have outlined our return and refund policy below to ensure a seamless experience for our valued customers.

Return Policy

1. Eligibility
   • The product must be unused, in the same condition that you received it, and in its original packaging.
   • The product should be accompanied by the receipt or proof of purchase.
   • Returns must be initiated within 3 days from the date of purchase.
2. Return Process
   • Please contact our customer service team t [01-5909633 | 9843234829] to initiate the return process.
   • Provide your full details along with the detailed explanation of the reason for the return.
   • Once your return request is approved, we will provide you with the instructions for returning the item.
3. Return Shipping
   • Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
   • We recommend using a trackable shipping service to ensure that your return is safely received by us.
4. Inspection and Refund
   • Upon receiving your returned product, our team will inspect it to ensure it meets our return eligibility criteria.
   • Once the inspection is complete and the return is approved, we will process your refund.

Refund Policy

1. Refund Timeframe
   • Please allow 1-2 business days for the refund to be processed after we receive your returned item.
   • The timeframe for the refund to reflect in your account may vary depending on your financial institution.
2. Refund Exceptions
   • We reserve the right to refuse refunds if the returned product does not meet our return eligibility criteria.
   • Refunds will not be provided for any shipping charges incurred during the original purchase unless the return is due to a defective or damaged product.
3. Damaged or Defective Products: If you received a damaged or defective item, please notify us immediately for assistance. You may be asked to provide video or photographic evidence of the damage for our records.
   • Damaged Upon Arrival: If your item is damaged upon arrival, you are eligible for a full refund or exchange. Please contact us within 24 hours of receiving the product to initiate the return process.
   • Defective Items: If you discover that the item is defective after use, you may be covered by a manufacturer’s warranty. In such cases, please reach out to us, and we will guide you through the warranty claim process.
   • Please Note: This policy does not cover damages caused by misuse, accidents, unauthorized repair, or other actions not in line with the manufacturer’s instructions.

Need Help?

If you have any queries or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team at [01-5909633 | 9843234829]. We are here to assist you and ensure your satisfaction with your purchase.

Please note that this return and refund policy is subject to change without prior notice. Any updates or revisions will be communicated on our website.

Thank you for choosing Fusion Hub. We appreciate your business and strive to provide you with the best shopping experience possible.